target

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Client Information

What is this tool?
This TARGET diagnostic tool is designed to match SMEs with the TARGET toolkit(s) most appropriate for their business needs. Key performance indicators (KPIs) in the categories of quality, cost, responsiveness and innovation, are used to identify potential initiatives to maximise efficiency in e.g. product design and innovation, process capacity and costs, and maximised employee and customer relationships. Initiatives are time based and linked to the KPI’s. The end result is a report signposting the company to the most appropriate TARGET Toolkit(s) to meet their needs.

Your Company KPI Details

Minor Defects | Will not affect the performance of the product

Example of Minor Defects: Scratches/paint finish/packaging
KPI + Target: Qty Minor faults detected @PDI/month

Challenge questions to develop company KPI's
List any superficial production defects that are common to your products. How do you plan to capture and use this information to drive improvement?

Score based on your best knowledge of your competitors
Comparision With Competitors

Much Better Than
Much Worse Than

How much of a challenge is this to achieve?
Challange to Achieve KPI Target

Easy
Difficult

Score the important of this KPI for your customers?
Important to customer

Unimportant
Critical

Major Defects | Will affect the performance of your product

Example of Major Defects: Leaking hoses/cracked welds/ missing wields
KPI + Target: Recorded warranty claims at 3 months / 12 months

Challenge questions to develop company KPI's
List any production or product defects that might cause the product to malfunction. How do you plan to capture and use this information to drive improvement?

Score based on your best knowledge of your competitors
Comparision With Competitors

Much Better Than
Much Worse Than

How much of a challenge is this to achieve?
Challange to Achieve KPI Target

Easy
Difficult

Score the important of this KPI for your customers?
Important to customer

Unimportant
Critical

Factory Cost | All labour and factory production costs

Example of Factory costs: All operatives, team leaders, supervisors, flt drivers
KPI + Target: Factory labour costs as % sales

Challenge questions to develop company KPI's
Describe your typical labour and factory production costs. How do you measure these costs?

Score based on your best knowledge of your competitors
Comparision With Competitors

Much Better Than
Much Worse Than

How much of a challenge is this to achieve?
Challange to Achieve KPI Target

Easy
Difficult

Score the important of this KPI for your customers?
Important to customer

Unimportant
Critical

Purchased Cost | All direct material purchases for production

Example of Factory costs: Hoses, belts, steel, motors, pumps, tyres
KPI + Target: Product material costs as % sales

Challenge questions to develop company KPI's
List the typical elements of purchased costs in your factory. How do you measure these costs?

Score based on your best knowledge of your competitors
Comparision With Competitors

Much Better Than
Much Worse Than

How much of a challenge is this to achieve?
Challange to Achieve KPI Target

Easy
Difficult

Score the important of this KPI for your customers?
Important to customer

Unimportant
Critical

Delivery to Promise | Delivered to the agreed date, response to unplanned urgent request

Example of Delivery to Promise: Order placed before 11am delivered to customer the next day, electrical panel failure - customer equipment down.
KPI + Target: On time delivery to the promised date.

Challenge questions to develop company KPI's
Describe the normal delivery expectations customers will have and typical urgent customer requests you might occassionally have. What are your delivery to promise measures?

Score based on your best knowledge of your competitors
Comparision With Competitors

Much Better Than
Much Worse Than

How much of a challenge is this to achieve?
Challange to Achieve KPI Target

Easy
Difficult

Score the important of this KPI for your customers?
Important to customer

Unimportant
Critical

New or Better Products | New products developed, existing products improved

Example of Delivery to Promise:Upgrade tipper trailer range - improved core features. Introduce new agricultural product in 2018
KPI + Target: Progress achieved on the product development plan

Challenge questions to develop company KPI's
Describe your plans to improve your current products. Describe your plans to develop new products. How will you measure the progress of your product plans?

Score based on your best knowledge of your competitors
Comparision With Competitors

Much Better Than
Much Worse Than

How much of a challenge is this to achieve?
Challange to Achieve KPI Target

Easy
Difficult

Score the important of this KPI for your customers?
Important to customer

Unimportant
Critical

New or Existing Markets | new markets gained, existing markets grown with new customers

Example of Delivery to Promise: New distributors in Sweden & Norway - target sales in 2018.
KPI + Target: Progress achieved in sales development plan

Challenge questions to develop company KPI's
Describe your plans to develop new markets. Describe your plans to develop your existing markets. How will you measure the progress of these plans?

Score based on your best knowledge of your competitors
Comparision With Competitors

Much Better Than
Much Worse Than

How much of a challenge is this to achieve?
Challange to Achieve KPI Target

Easy
Difficult

Score the important of this KPI for your customers?
Important to customer

Unimportant
Critical

Standardise and Simplify Product Design

Initiative Examples

Refine our product offering, Consider obsoleting F2517, High LS106 and few other highs, LLS84,P3116S

Challenge Questions to Develop Detailed Initiatives

Can you describe how you normally start your product development process, from scratch or from earlier design? Can you describe your rationale when developing new product, customisation or standardisation?

We plan to....

Design for Manufacture

Initiative Examples

Design all new products to incorporate simple assembly/failsafing to cater for teh limited skill capabilities of workforce. Identify and develop ssolutions for products that benefit from automation processes.

Challenge Questions to Develop Detailed Initiatives

Can you describe your product design approach to make manufacture and assembly easier?

We plan to....

Develop New or Better Products

Initiative Examples

Deliver the current product development plan. Develop formalise feedback from sales to engineering on product improvement.

Challenge Questions to Develop Detailed Initiatives

What competition do you face in your markets? Can you describe what this means for your product development? If you could what would you do to improve your existing products?

We plan to....

Improve throughput Capacity

Initiative Examples

Introduce lean principles into factory,video and study product lines. Eliminate storages line stoppages, develop a new factory layout.

Challenge Questions to Develop Detailed Initiatives

What opportunities are there to use equipment more effectively? Describe the processes that always seem to hold up the business. Can you describe the flow of your business activities; order entry, manufacture, despatch to customer?

We plan to....

Plan Production Effectively

Initiative Examples

Introduce a formal MRP process, develop capable sales order entry

Challenge Questions to Develop Detailed Initiatives

Can you describe how you manage production deadlines; rushed, plenty of time, chasing factory orders?

We plan to....

Control Purchase Unit Costs

Initiative Examples

Formulate top 15 suppliers based on spend and negotiate with suppliers on the increase spend based on our groth plan for 2017-2019, Stock accuracy improvement and monitoring.

Challenge Questions to Develop Detailed Initiatives

Describe the opportunities to reduce the cost of direct purchases and the techniques you might use to achieve this.

We plan to....

Build In Quality

Initiative Examples

Track quality problems identified in the field, Set a production standard enable employees to do the job correctly, Employee capability and assessment for new starts.

Challenge Questions to Develop Detailed Initiatives

How do you control quality? Can you describe how you ensure that your product is OK, at the factory and in use?

We plan to....

Develop Employees, Adopt team working

Initiative Examples

Rollout a traning plan based on invest funding programme, Implement a companywide bonus system and a Senior Team performance award scheme, Develop effective communication techniques for the core team in new office.

Challenge Questions to Develop Detailed Initiatives

List employee traning plans. Can you describe how your employees organise their work-collaboration, team-work, shared goals, as individuals?

We plan to....

Use KPI's as Bussiness Drivers

Initiative Examples

Specify and implement a KPI core dashboard in 123 Develop after sales bsiness process and reporting Develop simple relevant and visible KPI's for the factories

Challenge Questions to Develop Detailed Initiatives

Do you measure performance and set targets? Describe how you might use performance measures to link employee efforts to the business.

We plan to....

Manage/Protect the Customer

Initiative Examples

Implement quarterly formal review with appropriate customers Implement a monthly stock reporting system.

Challenge Questions to Develop Detailed Initiatives

How do you respond to customer complaints? How do you know what your customers think of your company and its products? Can you describe how you manage promise dates?

We plan to....

Develop Customers

Initiative Examples

Develop a strong branded visual presence across all distributors and factories, Relaunch the Agri business to ensure 22% split of overall turnover with net profit of 10%.

Challenge Questions to Develop Detailed Initiatives

What plans do you have to develop customers? What balance do you place on managing existing customers versus finding new ones?

We plan to....

Toolkit Opportunities

Ordered from most important to least important

ToolKit
Priority Ranking Score

Please ensure you print your reports before clicking Submit as the results will be unrecoverable

KPI Report

Intiative Report

ToolKit Opportunity Report

Evaluate the impact of each key Business Initiative in turn on the KPI's

Use with Caution-Standard parameters have been preset

Standardise & Simplify Product Design

Evaluate the impact of


Standardise & Simplify Product Design

Description:

Develop modular designs, common parts,failsafing. Design the product to minimise part count & cost


Benefit None Low Med High
Impact Impact Impact Impact
Minor Defects
Major Defects
Fatory Costs
Purchased Costs
Delivery to Promise
Innovation
Sales

Design for Manufacture

Evaluate the impact of


Design for Manufacture

Description:

Design the product around key processes


Benefit None Low Med High
Impact Impact Impact Impact
Minor Defects
Major Defects
Fatory Costs
Purchased Costs
Delivery to Promise
Innovation
Sales

Develop New or Better Products | New products developed, Existing products improved | New markets gained, existing markets grown with new customers

Evaluate the impact of


Develop New or Better Products | New products developed, Existing products improved

Description:

Develop New or Better Products to improve competitiveness


Benefit None Low Med High
Impact Impact Impact Impact
Minor Defects
Major Defects
Fatory Costs
Purchased Costs
Delivery to Promise
Innovation
Sales

Improve throughput Capacity

Evaluate the impact of


Improve throughput Capacity

Description:

Balance flows, optimise equipment utilisation, manage bottlenecks. Smooth flow of information & product to satisfy customer demand


Benefit None Low Med High
Impact Impact Impact Impact
Minor Defects
Major Defects
Fatory Costs
Purchased Costs
Delivery to Promise
Innovation
Sales

Plan Production Effectively

Evaluate the impact of


Plan Production Effectively

Description:

All planning based on earliest knowledge of customer requirements and knowledge of factory constraints


Benefit None Low Med High
Impact Impact Impact Impact
Minior Defects
Major Defects
Fatory Costs
Purchased Costs
Delivery to Promise
Innovation
Sales

Control Purchase Unit Costs

Evaluate the impact of


Control Purchase Unit Costs

Description:

Cost down initiatives on Purchased parts


Benefit None Low Med High
Impact Impact Impact Impact
Minior Defects
Major Defects
Fatory Costs
Purchased Costs
Delivery to Promise
Innovation
Sales

Build in Quality

Evaluate the impact of


Build in Quality

Description:

Ensure conformance to specification from supplier to installation


Benefit None Low Med High
Impact Impact Impact Impact
Minor Defects
Major Defects
Fatory Costs
Purchased Costs
Delivery to Promise
Innovation
Sales

Develop Employees, Adopt team working

Evaluate the impact of


Develop Employees, Adopt team working

Description:

Identify & implement employee training opportunities. Effective communication plans. Organise in teams. Delegate tasks wherever possible.


Benefit None Low Med High
Impact Impact Impact Impact
Minor Defects
Major Defects
Fatory Costs
Purchased Costs
Delivery to Promise
Innovation
Sales

Use KPI's as Business Drivers

Evaluate the impact of


Use KPI's as Business Drivers

Description:

Develop simple, relevant and integrated business measures


Benefit None Low Med High
Impact Impact Impact Impact
Minor Defects
Major Defects
Fatory Costs
Purchased Costs
Delivery to Promise
Innovation
Sales

Manage/Protect the Customer

Evaluate the impact of


Manage/Protect the Customer

Description:

Understand what the customer thinks of our product or service. Rapid customer quality response. Realistic lead-times and “no surprises”


Benefit None Low Med High
Impact Impact Impact Impact
Minor Defects
Major Defects
Fatory Costs
Purchased Costs
Delivery to Promise
Innovation
Sales

Develop Customers

Evaluate the impact of


Develop Customers

Description:

Engage with new & existing customers to actively develop sales


Benefit None Low Med High
Impact Impact Impact Impact
Minor Defects
Major Defects
Fatory Costs
Purchased Costs
Delivery to Promise
Innovation
Sales

Evaluate the benefits of using each toolkit element in turn on the Key Business Initiatives.

Use with Caution-Standard parameters have been preset and are suitable for a typical business mode

Supply Chain Mgmt

Evaluate the Benefit of using


Supply Chain Mgmt



Benefit None Low Med High
Standardize or Simplify Product Design
Design for Manufacture
Develop New or Better Product
Improve throughput Capacity
Plan Production Effectively
Control Purchase Unit Costs
Build in Quality
Develop, Engage Employees,
Adopt Team Based working
Use KPI's as Business Drivers
Manage/Protect the Customer
Develop Customers

Process Simulations

Evaluate the Benefit of using


Process Simulations



Benefit None Low Med High
Standardize or Simplify Product Design
Design for Manufacture
Develop New or Better Product
Improve throughput Capacity
Plan Production Effectively
Control Purchase Unit Costs
Build in Quality
Develop, Engage Employees,
Adopt Team Based working
Use KPI's as Business Drivers
Manage/Protect the Customer
Develop Customers

Early Design Process

Evaluate the Benefit of using


Early Design Process



Benefit None Low Med High
Standardize or Simplify Product Design
Design for Manufacture
Develop New or Better Product
Improve throughput Capacity
Plan Production Effectively
Control Purchase Unit Costs
Build in Quality
Develop, Engage Employees,
Adopt Team Based working
Use KPI's as Business Drivers
Manage/Protect the Customer
Develop Customers

Creative Concept Devt

Evaluate the Benefit of using


Creative Concept Devt



Benefit None Low Med High
Standardize or Simplify Product Design
Design for Manufacture
Develop New or Better Product
Improve throughput Capacity
Plan Production Effectively
Control Purchase Unit Costs
Build in Quality
Develop, Engage Employees,
Adopt Team Based working
Use KPI's as Business Drivers
Manage/Protect the Customer
Develop Customers

Innovation Methods

Evaluate the Benefit of using


Innovation Methods



Benefit None Low Med High
Standardize or Simplify Product Design
Design for Manufacture
Develop New or Better Product
Improve throughput Capacity
Plan Production Effectively
Control Purchase Unit Costs
Build in Quality
Develop, Engage Employees,
Adopt Team Based working
Use KPI's as Business Drivers
Manage/Protect the Customer
Develop Customers

Open Innovation

Evaluate the Benefit of using


Open Innovation



Benefit None Low Med High
Standardize or Simplify Product Design
Design for Manufacture
Develop New or Better Product
Improve throughput Capacity
Plan Production Effectively
Control Purchase Unit Costs
Build in Quality
Develop, Engage Employees,
Adopt Team Based working
Use KPI's as Business Drivers
Manage/Protect the Customer
Develop Customers

Virtual Reality

Evaluate the Benefit of using


Virtual Reality



Benefit None Low Med High
Standardize or Simplify Product Design
Design for Manufacture
Develop New or Better Product
Improve throughput Capacity
Plan Production Effectively
Control Purchase Unit Costs
Build in Quality
Develop, Engage Employees,
Adopt Team Based working
Use KPI's as Business Drivers
Manage/Protect the Customer
Develop Customers

Additive Manufacturing

Evaluate the Benefit of using


Additive Manufacturing



Benefit None Low Med High
Standardize or Simplify Product Design
Design for Manufacture
Develop New or Better Product
Improve throughput Capacity
Plan Production Effectively
Control Purchase Unit Costs
Build in Quality
Develop, Engage Employees,
Adopt Team Based working
Use KPI's as Business Drivers
Manage/Protect the Customer
Develop Customers

3D Scanning

Evaluate the Benefit of using


3D Scanning



Benefit None Low Med High
Standardize or Simplify Product Design
Design for Manufacture
Develop New or Better Product
Improve throughput Capacity
Plan Production Effectively
Control Purchase Unit Costs
Build in Quality
Develop, Engage Employees,
Adopt Team Based working
Use KPI's as Business Drivers
Manage/Protect the Customer
Develop Customers

Environmental Mgt

Evaluate the Benefit of using


Environmental Mgt



Benefit None Low Med High
Standardize or Simplify Product Design
Design for Manufacture
Develop New or Better Product
Improve throughput Capacity
Plan Production Effectively
Control Purchase Unit Costs
Build in Quality
Develop, Engage Employees,
Adopt Team Based working
Use KPI's as Business Drivers
Manage/Protect the Customer
Develop Customers

Remote Monitoring

Evaluate the Benefit of using


Remote Monitoring



Benefit None Low Med High
Standardize or Simplify Product Design
Design for Manufacture
Develop New or Better Product
Improve throughput Capacity
Plan Production Effectively
Control Purchase Unit Costs
Build in Quality
Develop, Engage Employees,
Adopt Team Based working
Use KPI's as Business Drivers
Manage/Protect the Customer
Develop Customers

Industrial Automation

Evaluate the Benefit of using


Industrial Automation



Benefit None Low Med High
Standardize or Simplify Product Design
Design for Manufacture
Develop New or Better Product
Improve throughput Capacity
Plan Production Effectively
Control Purchase Unit Costs
Build in Quality
Develop, Engage Employees,
Adopt Team Based working
Use KPI's as Business Drivers
Manage/Protect the Customer
Develop Customers

Lean Techniques

Evaluate the Benefit of using


Lean Techniques



Benefit None Low Med High
Standardize or Simplify Product Design
Design for Manufacture
Develop New or Better Product
Improve throughput Capacity
Plan Production Effectively
Control Purchase Unit Costs
Build in Quality
Develop, Engage Employees,
Adopt Team Based working
Use KPI's as Business Drivers
Manage/Protect the Customer
Develop Customers

Business Modelling

Evaluate the Benefit of using


Business Modelling



Benefit None Low Med High
Standardize or Simplify Product Design
Design for Manufacture
Develop New or Better Product
Improve throughput Capacity
Plan Production Effectively
Control Purchase Unit Costs
Build in Quality
Develop, Engage Employees,
Adopt Team Based working
Use KPI's as Business Drivers
Manage/Protect the Customer
Develop Customers